Privacy policy
Last Updated: 8 May 2026
Compliant with the Privacy Act 1988 (Cth) and Australian Privacy Principles
Privacy Policy
Indoor Outdoor Spas (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store and disclose your personal information.
By using our website or purchasing from us, you consent to the practices described in this Privacy Policy.
1. What Information We Collect
We may collect the following types of personal information:
• Contact details: name, address, phone number and email address
• Purchase and transaction details, including payment method and billing information
• Delivery and installation information, including site address and access requirements
• Enquiries, feedback and communications you send to us
• Website usage data collected via cookies and analytics tools (including IP addresses and browsing behaviour)
• Any other information you voluntarily provide when dealing with us
We only collect information that is reasonably necessary for one or more of our business functions or activities.
2. How We Collect Your Information
We collect personal information when you:
• Make a purchase, place an order or pay a deposit
• Submit an enquiry via our website, in-store, by phone or by email
• Sign up to receive marketing communications from us
• Visit our website (including via cookies and tracking technologies)
• Arrange delivery or installation of products
We may also receive personal information from third parties, including payment processors, delivery and installation contractors, and referral sources.
3. How We Use Your Information
We use your personal information to:
• Process and fulfil your orders and arrange delivery and installation
• Provide customer support and after-sales service
• Communicate with you about your order, enquiry or account
• Manage warranty claims and service requests
• Send you marketing communications about our products, promotions and events (with your consent or as otherwise permitted by law)
• Improve our website, products, services and business operations
• Comply with our legal obligations
You may opt out of receiving marketing communications at any time by using the unsubscribe link in any email or by contacting us directly.
4. Disclosure of Personal Information
We may disclose your personal information to the following types of third parties:
• Delivery, logistics and installation contractors
• Payment processors and financial institutions
• IT, cloud storage, marketing and analytics service providers
• Professional advisers including accountants and lawyers
• Government and regulatory authorities as required by law
Some of our service providers may be located overseas (including in the United States and European Union). Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled securely and in a manner consistent with the Australian Privacy Principles.
5. Data Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure. These measures include secure servers, encrypted connections (SSL/TLS) on our website, and access controls on our internal systems.
While we take reasonable precautions, no method of data transmission or storage is completely secure. We cannot guarantee absolute security of your information transmitted over the internet.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes set out in this Privacy Policy, or as required by law. When personal information is no longer needed, we will take reasonable steps to destroy or de-identify it.
7. Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate, out of date, incomplete or misleading. To make a request, please contact us using the details below. We will respond within a reasonable timeframe.
In some circumstances we may be unable to provide access or make corrections, and if so, we will explain why.
8. Cookies and Analytics
Our website uses cookies and tools such as Google Analytics to understand how visitors use our site and to improve performance and user experience. Cookies are small text files stored on your device.
You can disable cookies via your browser settings. Please note that some website features may not function properly if cookies are disabled.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies independently.
10. Complaints
If you believe we have breached the Privacy Act 1988 (Cth) or the Australian Privacy Principles, please contact us using the details below. We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on our website. We encourage you to review it periodically.
12. Contact Us
For privacy-related enquiries, access requests or complaints, please contact us:
• Indoor Outdoor Spas
• Website: indooroutdoorspas.com.au
• Email: mail@indooroutdoorspas.com.au
• Phone: (02) 4340 0000
• Address: 43 Somersby Falls Road, Somersby, NSW 2250, Australia