Spa Frequently Asked Questions

Hydrotherapy uses heated, pressurised water to support muscle recovery, circulation, and relaxation. The effectiveness depends on pump power, jet placement, and heating consistency.

A spa heats, circulates, and filters water while delivering pressure through jets. Key components include pumps, heater, jets, filtration (UV/ozone), and a control system.

With proper maintenance, quality spas typically last 10–15+ years.

Yes, we have a showroom with multiple models on display for comparison and offer 'wet testing' on site.

The Plug & Play range is 10 amps only, simple install, lower power, lighter use while the Hydrotherapy range has higher output, stronger jets, and is better for recovery and frequent use.

Better insulation reduces running costs and improves heat retention, especially when temperatures drop.

All of our spas are fitted with Spanet systems (SV Mini, SV2, SV3 or SV4 depending on model), which manage heating, jets, and filtration.

Yes, for anything beyond a standard 10A setup. All 15A+ and hard-wired systems require a licensed electrician.

Hard-wiring is a direct electrical connection from your switchboard to the spa (no plug), enabling full system performance.

Typically yes, for a hydrotherapy spa, it results in better heat recovery, stronger jets, and more reliable performance.

It depends, but as the distance increases between the switchboard and spa, installation cost also increases, due to cabling and trenching requirements.

This depends on usage, insulation, and power setup. Hydrotherapy spas cost more to run but deliver significantly better performance.

Yes if:
You use the spa frequently
You want lower long-term electricity costs
You’re running a larger or hydrotherapy spa

• Under ~2,000L → usually no approval
• Over ~2,000L → approval required
• Swim spas → always require approval

• Complying Development Certificate (CDC) = fast-track approval (if compliant)
• Development Application (DA) = full council process for more complex site

• Spa Pools → If it has a lockable, compliant hard cover and under 2000L → usually no fence needed
• Swim spas → fencing almost always required, but it is ultimately up to the certifier

Timeframes vary, but some models can be delivered in as little as seven days depending on stock and site readiness.

Ensure the site has:

• A level base (concrete slab or suitable foundation)
• Electrical setup planned
• Clear access for delivery

We deliver and position the spa and ensure its is operational, assuming an electrical connection is available. The electrical connection must be completed by your electrician prior to delivery.

Often yes, but it may require additional equipment like a crane delivery or additional logistics planning.

With proper filtration (UV + ozone) and routine care, spa maintenance is straightforward.

No. UV and ozone systems reduce chemical reliance, but some basic water balancing is still required.

As part of the purchase you will receive a warranty card with the warranty detailed.
You can also find the warranty listed here.

Contact us with details and photos. We’ll assess and coordinate repair, replacement, or resolution.

Yes it it but this typically occurs through misuse, improper installation, or failure to maintain water quality.

Typically a 20% deposit secure your spa order.
The balance is due 7 days prior to delivery.